IT professional with proven track record of evaluating business systems and processes, and proposing successful solutions to organizational issues.
PROFESSIONAL EXPERIENCE
Greenberg Traurig - Miami, FL
Technology Project Manager (January 2015 - present)
Manage the implementation and delivery of technology solutions as well as manage the technology organization’s project portfolio.
Great Healthworks - Hollywood, FL
IT Project Manager (June 2012- December 2014)
Manages the full life cycle of projects as well as monitor the organization’s project portfolio.
Systems Analyst/Project Manager (March 2010-June 2012)
Performed analysis, evaluation, building, testing, implementing, operating or supporting existing and new IT systems and processes. Manage, lead and contribute to small to large sized IT projects as required
Greenberg Traurig - Miami, FL
Technology Project Manager (January 2015 - present)
Manage the implementation and delivery of technology solutions as well as manage the technology organization’s project portfolio.
- Oversees extensive portfolio of technology application, infrastructure, security and telecommunications projects
- Manage the full lifecycle of technology projects from initiation to closure including developing project plans, time and cost estimates, creating and maintaining documentation, managing resources, defining scope, tasks, milestones and measures of success
- Work closely with business executives, directors and managers to support project related needs, analyze portfolio, team and project performance
- Champion the goals of project sponsors by defining project scope, establishing project boundaries, and ensuring project quality and success
- Liaise with IT and cross-functional business units to ensure plan, prioritize and manage assignments in line with overall project, portfolio and organization goals
- Monitor projects on an ongoing basis, tracking project status, managing issues and risks, and evaluating progress and quality
- Develop technical documents including requirements documents, test scripts, project plans, work flow diagrams, etc.
- Lead and manage the implementation and ongoing operations of MS Project Server within the technology organization
- Oversee and seek out opportunities to enhance the technology portfolio and project management operations
- Introduce and enhance the technology department operations by implementing processes, systems and workflows to improve project and portfolio management, project selection, scope management, time management, cost management, resource management, planning, issue tracking, and quality
- Analyze project metrics and interdependencies to mitigate portfolio risks and seek out opportunities for improvement
Great Healthworks - Hollywood, FL
IT Project Manager (June 2012- December 2014)
Manages the full life cycle of projects as well as monitor the organization’s project portfolio.
- Manage small to large projects across enterprise for Information Technology, Call Center, Human Resources, Customer Service, Finance, Distribution Center, Internet Marketing, Executive and Training divisions
- Responsible for the full lifecycle of projects from initiation to closure including developing project plans and estimates, creating and maintaining documentation, defining roles, tasks, milestones and measures of success, etc.
- Liaise with IT and cross-functional business units to ensure client requirements are identified accurately and completely, and appropriate expectations are set
- Engage corporate leaders to introduce new technology solutions to enhance business operations
- Champions the initiation and execution of new products, processes, services and technical solutions across the organization in alignment with its strategic goals
- Monitor projects on an ongoing basis, tracking project status, managing issues and risks, and evaluating progress and quality
- Responsible for leading project teams, using critical thinking skills to overcome conflicts and challenges
- Tracks project alignment with corporate goals; understands how individual projects contribute to the accomplishment of corporate goals and strategy.
- Develop technical documents including requirements documents, test scripts, project plans, work flow diagrams, etc.
- Develop in-house project management competency to ensure quality and on-time project delivery.
- Prepare project and portfolio level reporting to communicate status, risks, etc. on projects to key stakeholders.
- Analyze project metrics and interdependencies to mitigate portfolio risks and seek out opportunities for improvement
- Develop and enhance PMO by introducing project management methodology, tools, templates, reporting, and workflows to improve project selection, scope management, planning, issue tracking, and project and program management
- Serve as the reference point for project managers regarding project methodology.
- Increase productivity by introducing lateral project management procedures within organization
- Introduce MS Project Server with SharePoint to increase project team collaboration, project management presence and impact within the organization
Systems Analyst/Project Manager (March 2010-June 2012)
Performed analysis, evaluation, building, testing, implementing, operating or supporting existing and new IT systems and processes. Manage, lead and contribute to small to large sized IT projects as required
- Conducted successful analysis, project management, and deployment on a variety of cross-functional projects related to call center management, customer relationship management, inventory control, product development, ship management, e-commerce, telephony, data and network infrastructure
- Liaised with business users, technical teams, and external stakeholders to translate business requirements, define functional and technical specifications, and make recommendations for enhancements
- Reengineered business processes to increase productivity and streamline work flow across multiple functional areas in the business
- Extensive use of analytical, process engineering, problem solving, and decision making skills to optimize business processes and support business systems
- Responsible for the planning, requirements gathering, analysis, designing, documentation, implementation, testing, training, maintenance and ongoing enhancement of business systems
- Coordinated data modeling and business process improvement initiatives to optimize the integration of applications, work flow processes and reduced business expenditure
- Administrated web-based CRM, back office management, order management, ship processing and inventory management applications. Includes but not limited to configuring, reporting, analyzing and researching complex system issues, and providing resolutions.
- Technical lead for distribution center operations
- Played integral role in optimizing distribution center business procedures for inventory control, high volume mailing, product recall, COD handling, ship management and CRM application integration
- Conducted research, data analysis and reporting using SQL, MS Access, MS Excel, Birt Reports and Crystal Reports
